1. Right of Return and Refund:
Customers are entitled to a refund within 30 days of purchasing 3D models from our online store.
2. Refund Process:
To initiate a refund, customers must contact our customer service team within the 30-day return period. Provide details of the purchase and a valid reason for the refund request. After verification, we will guide you through the refund process.
3. Refund options:
Full refund: if the returned item meets the selection criteria, buyers will receive a full refund of the purchase price, excluding any shipping charges or additional fees.
4. Return Deadline:
Once the returned item is received and inspected, we will issue a refund within 30 business days. The refund will be made using the same payment method used for the original purchase. Please note that processing time may vary depending on your financial institution.
5. Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, follow the return procedure and place a new order for the desired item.
6. Policy Changes:
We reserve the right to change or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.